Buy your inverter from a reliable supplier - Samil Power

We value our clients with supply a reliable, flexible and competent service.

Samil Power is providing below pre-sales service:

- System design support

- Pre-sales technical support

On-sales services

- Product knowledge training

- Stocks in Rotterdam, Netherland, and Corby, UK

- Professional logistic

And after-sales services

- Software and hardware upgrade services

- 48-hour service feedback globally

- 20-years extension guarantee in total

- To buy warranty extension, pls. email to warranty@samilpower.com

Service Contact

Australia Office:
T: +61(0) 2 9643 7788 / E: service-australia@samilpower.com
UK office:
T: +44(0)1228 648 283 / E: service-uk@samilpower.com
Italy /Germany /Netherlands /other European countries:
T: +39(0) 3929376744 / E: service-italy@samilpower.com
Other countries:
E: service@samilpower.com

System Design Support

Samil Power’s System Design software makes your system design easier. You can download it here for free of charge. Any more help, please contact our local sales team.


Warranty

Samil Power Warranty Terms and Conditions: Please click here;

How to buy warranty extension for your product? Please click here;

How to get a quick technical support from us?

Step 1: Click here to fill the online warranty claim ;

              Samil in Australia has opened service.samilpower.com.au for customer service, if you are a local user in Australia, please click here to get online services .

Step 2: Call us, if your question is very urgent (Click here to view support center contact information)


Technical Support

Samil Power Support Center started for Germany, the UK, Italy, Australia and the Netherlands

Professionalism – One contact person for all technical customer requests

24h availability – Global Support Center for all incoming phone calls and mails

Easy communication – Secured communication due to native speakers

Short reaction period – High degree of mail and telephone availability guarantied

Fast problem solving process – Gateway and direct contact to Service technical experts as well as R&D

"One" contact person – Initiation and tracking in case of replacements of inverter

Sustainable customer management – Tracking of all customer activities


Device Replacement

Your yield will be ensured by a replacement service The remaining warranty period Replacement procedure

On-Site Services

Require commissioning, repair, device replacement or maintenance services? Please contact us to find a right service partner to deal with your request on time.

Download For Software-Tools

Name

Language

Download

SolarPower Browser (V3) - Monitoring Software ONLY for SolarRiver TL,SolarRiver TL-D, SolarLake TL

EN

SamilPower Ground Fault Alarm bulletin

EN

Samil Power Warranty Claim Form 2014

EN

Samil Power Declaration Inverter Weight

EN

Samil Power-Declaration-Conformity-Tigo-NA

EN

FAQ_EN

EN

Samil_Power_Declaration_Impedance_175Hz_V1_20140522

EN

String Isolation verification

EN

Samil Power-Declaration_RCCB_Europe

EN

FAQ_IT

IT

EC-Declaration-Conformit for SolarRiver and SolarLake-V1-20131031

EN

Samil Power Warranty Claim Form

IT

Mise à jour du logiciel pour onduleurs SolarLake

FR

Adeguamento inverter SolarRiver a delibera 243-2013_IT

IT

SolarPower Browser-Monitoring Software ONLY for SolarRiver-US

EN

SolarPower Browser (V4) - Monitoring Software ONLY for SolarLake TL-PM, SolarRiver TL-S

EN

Samil Power Design 2.18.8.24

EN